89bet's Privacy Policy

1. Introduction and Scope

89bet is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy explains what information is collected from you when you use the 89betapp.cam website, create an account, or use any of our services — and how that information is used and kept secure.

This policy supplements 89bet's Terms and Conditions. Together, both documents form a clear contractual framework between you and us. By continuing to use the website, you are considered to have accepted the terms of this policy.

This policy applies to all users — from registered members to guest visitors. 89bet treats the privacy of its users as a top priority and follows responsible practices in data protection.

2. What Information Is Collected

89bet collects two types of information: (a) information you provide directly, and (b) information generated automatically while you use the platform.

a. Personal Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay or bank account details (for transaction processing)
• Residential address

b. Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate location
• Login time, time spent on site, and list of pages visited
• Transaction history and betting activity records
• Information obtained from cookies and similar tracking technologies

3. How Information Is Collected

89bet collects information in the following ways:

• Registration form: Information you fill in when creating an account is collected directly.
• Transaction processing: Payment method details are recorded during deposits and withdrawals.
• Customer service communication: Conversation details may be stored when you contact us via live chat or email.
• Cookies and analytics tools: Technical tools are used to understand website browsing behaviour.
• Identity verification process: A copy of your ID may be requested as part of the KYC (Know Your Customer) process.

4. Purpose of Using Information

Collected information is used only for specific purposes. 89bet never misuses data. The main reasons for using information are:

Service Delivery and Account Management

Information is used to keep your account active, confirm logins, process deposit and withdrawal transactions, and apply bonus and VIP benefits.

Identity Verification and Security

An identity verification process is followed to prevent fraudulent activity, stop multiple accounts from being created, and prevent registration by persons below the permitted age (21+).

Customer Service Improvement

Information is used to resolve your issues, improve service quality, and personalise your experience.

Meeting Legal Obligations

Information may be used to maintain records required under applicable laws and regulations and to supply necessary information to the relevant authorities.

Marketing Communications

Subject to your consent, your contact information may be used to inform you about new offers, promotions, and updates. You may request to stop receiving such communications at any time.

5. Data Storage and Security

89bet applies industry-standard technical measures to protect your information. Our security framework is as follows:

• SSL Encryption: All data transmitted between the website and servers is encrypted using SSL technology.
• Password Hashing: Your password is never stored in plain readable form — advanced hashing algorithms are used.
• Access Control: Only authorised staff may access your information, and only when there is a valid reason to do so.
• Regular Security Audits: Regular security checks are carried out to identify system vulnerabilities.
• Data Retention Period: Information is retained for the duration your account is active and, after closure, for a specified period as required by law.

6. Sharing Information with Third Parties

89bet does not sell your personal information to any third party. However, information may be shared in a limited way in specific circumstances:

Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment gateway. This sharing is strictly limited to the purpose of processing transactions.

Technology and Software Partners

Limited technical information may be shared with game studios, software providers, and technology partners for the purpose of operating the platform. They are also contractually bound to maintain confidentiality.

Legal Requirements

Information may be provided under court orders, lawful requests from law enforcement agencies, or obligations under applicable law.

Business Transfers

In the event of a company merger, acquisition, or asset transfer, user data may be transferred. Users will be notified in advance if such an event occurs.

7. Cookies and Tracking Technologies

The 89bet website uses cookies and similar technologies. Cookies are small data files stored in your browser that help the website recognise you and improve your experience.

Types of Cookies

• Essential Cookies: For keeping login sessions active and ensuring security. The platform cannot be used without these.
• Functional Cookies: For remembering your preferred language, theme, and other settings.
• Analytics Cookies: For understanding how much time is spent on each page, which helps improve service quality.
• Marketing Cookies: For showing relevant ads and offers based on your interests (subject to your consent).

You can disable cookies from your browser settings. However, this may limit some functionality of the site.

8. Your Rights

89bet believes you should have full control over your own information. In this regard, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request that your information be deleted in certain circumstances, though this may be limited where legal obligations apply.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request a copy of your information in certain circumstances.

To exercise these rights, contact our customer service team. We respond in both Bengali and English via 24/7 live chat and email.

89bet follows the principles of responsible gaming. If you believe your privacy rights have been violated, contact us directly.

9. Protection of Minors' Data

All casino and betting activities on 89bet are for persons aged 21 or above only. Information is not knowingly collected from anyone under the age of 21.

An age verification process is carried out at registration. If a minor has created an account using false information and we become aware of this, the account will be closed immediately and the collected information will be deleted.

If parents suspect that their child has created an account on 89bet, they may contact our customer service immediately.

10. Policy Changes

89bet may update this privacy policy from time to time. Registered members will be informed via email or their account inbox before changes take effect.

For significant changes, a special notice will be displayed on the website. Continued use of the site after changes have been made will be considered acceptance of the updated policy.

The current version of this policy will always be available on this page, with the date of the latest update noted at the top. To learn more about 89bet, you may visit our About Us page.

11. Contact Us

For any questions, concerns, or requests regarding this privacy policy, contact the 89bet customer service team:

• Live Chat: Available directly on the website 24/7
• Email: [email protected]
• Language: Responses are provided in both Bengali and English

We aim to respond to any privacy-related request as quickly as possible. You may also check our Frequently Asked Questions (FAQ) page for common queries.