For ages 21 and above

89bet Responsible Gaming Guide

Entertainment should be enjoyable, not stressful. 89bet believes that gaming is meaningful only when it is controlled, informed, and within one's own means. On this page you will find how to set your limits, recognise warning signs, and seek help when needed.

Self-Exclusion Feature Deposit and Session Limits 24/7 Support 21+ Verification

Gaming is entertainment, not a business

Online betting and casino games are an enjoyable leisure activity for many. However, they should never be seen as a reliable source of income. 89bet always wants its members to play consciously and within a budget that suits them. Everything available on our platform — from slots to live casino, cricket betting to multi bet — is for enjoyment, not to create financial pressure.

Before each betting session, ask yourself one question: what is today's budget? When there is no way to spend beyond that amount, the game truly brings enjoyment. Reading 89bet's terms and conditions will help you understand the terms related to bonuses and promotional offers, which in turn helps you make responsible decisions.

Remember: Winning in gambling or betting is never guaranteed. Never bet money whose loss would cause problems in your daily life. This is a core principle that 89bet asks all members to follow.

Age is verified at the time of registration on our platform. All members must be at least 21 years old. Keeping minors safe from betting is one of 89bet's primary responsibilities. If there are any minors in your household, keep your account password and login details away from them.

In accordance with our privacy policy, your personal and financial information is kept secure so that you can play safely and with confidence. As part of responsible gaming, we advise members to regularly review their own account activity.

Tools for setting your own limits

89bet provides its members with several features to manage their gaming habits. These tools are completely free to use and can be activated at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once this limit is reached, the system will automatically block any additional deposits.

Session Time Limit

Set a time limit for how long you play in one go. Once the session ends after the set time, taking a break is important.

Self-Exclusion

Close your account for a set period or permanently. Once this feature is activated, you will not be able to log in to your account during that period.

Loss Limit

If you lose beyond a set amount, play will stop automatically. This tool is effective for keeping financial losses in check.

Bonus Opt-Out

You can choose not to receive bonus offers. This helps avoid the pressure of meeting bonus wagering requirements.

Activity History

View your deposit, withdrawal, and betting history at any time. This is the easiest way to understand your spending pattern.

To activate or change any of these tools, contact 89bet's 24/7 live chat. Our support team is always ready to assist in Bengali.

Recognise the warning signs

It is often difficult to tell from the outside whether betting is becoming a problem. Be alert if you notice the following signs in yourself or in someone close to you.

Spending beyond budget

You are spending more than your set budget and placing larger bets to try to recover money you have lost.

Restlessness and anxiety

You feel uncomfortable or irritable when you cannot play. Spending time without betting feels difficult.

Keeping it secret

You are hiding your betting activity or the amount you have lost from family or friends.

Impact on daily life

You are giving betting more priority than work, studies, or family responsibilities.

Assess yourself

Answer the following questions honestly. If three or more answers are "yes", consider seeking professional help.

Do you try to bet more in order to recover money you have lost?

Have you lied about betting or hidden it from your family?

Have you tried to stop playing but been unable to?

Have you spent money set aside for essential needs (rent, food, medical expenses) on betting?

Is betting causing problems with your sleep, health, or relationships?

Where to get help

Acknowledging a problem and asking for help takes courage. You are not alone — support is available in several ways.

89bet Live Chat and Email

Contact our support team in Bengali at any time, day or night. Use the 24/7 live chat to activate self-exclusion or for any account-related assistance. Email support is also available:

[email protected]

Family and Trusted Friends

Talk openly with those close to you. The support of family can often be just as effective as professional help. The people closest to you can be the greatest source of encouragement for making a change.

Professional Counselling

Seek help from a mental health professional or counsellor. Organisations and hospitals providing mental health services in Bangladesh offer specialised counselling for those affected by gambling problems.

89bet's Commitment

Our about us page details how 89bet prioritises the protection of its members. Our core commitments on responsible gaming are:

All new members' ages are verified at the time of registration — accounts for those under 21 are not approved.
Self-exclusion requests are processed promptly and accounts can be deactivated for a set period or permanently.
Lowering a deposit limit or loss limit takes effect immediately; increasing one requires a 48-hour wait to prevent impulsive decisions.
If suspicious or at-risk behaviour is observed, our team contacts the member — because staying alert is our responsibility.
The support team is trained on responsible gaming and is able to provide assistance in Bengali.
Promotional messages and communications never encourage harmful behaviour — bonuses and offers are always presented with transparent terms.

Responsible Gaming FAQ

Find answers to common questions about responsible gaming here. For more details, visit our FAQ page.

No, self-exclusion does not delete your account. It blocks login for a set period. During this time, deposits will not be possible. If you have a balance in your account, it can be withdrawn once the period ends. For permanent self-exclusion, please speak with the support team.

A request to lower a limit takes effect immediately. However, increasing a limit takes 48 hours to apply — this is intentional, so that a member does not weaken their own safety settings on a sudden impulse.

No, under no circumstances. Opening an account on 89bet and taking part in any form of betting or casino activity is strictly for those aged 21 or above. Age verification is mandatory during registration. Accounts found to be in breach of this rule will be permanently closed.

If you are concerned about a family member's betting habits, please contact our support team. If the account in question belongs to that person, a self-exclusion request may be submitted on their behalf — though the necessary details will be required. Seeking help from a professional counsellor is also an effective step.

Yes, mental health professionals identify excessive betting or gambling addiction as a behavioural problem. It is not a sign of weak willpower — it is treatable. Speak with a mental health professional, counsellor, or support group. Seeking professional help is a sign of courage.

Contact our support team via live chat and let them know your preferred time limit (for example, 1 hour or 2 hours per day). They will apply the setting to your account. To change the limit, contact us again — reducing a limit is immediate, while increasing one takes effect after 48 hours.